Self-Service Sites

UKG TeleStaff is an automated public safety scheduling software designed to streamline daily staffing tasks for fire, EMS, police, sheriff, dispatch, and corrections organizations. With its intelligent, rules-based automation, TeleStaff efficiently manages complex employee scheduling while ensuring compliance with organizational policies. This solution enhances operational effectiveness by optimizing workforce management and improving communication among team members.

Talkdesk is a leading global cloud contact center platform that specializes in AI-powered customer service solutions. It is recognized for its flexibility, innovation, and ability to capture customer emotions in real-time through features like Talkdesk Mood Insights. Companies across various industries rely on Talkdesk to enhance customer experiences, reduce operational costs, and improve overall efficiency.

SAP SuccessFactors is a comprehensive suite of cloud-based human capital management (HCM) software designed to enhance employee experiences and organizational efficiency. By integrating advanced AI capabilities, it offers solutions across core HR, talent management, and analytics. This innovative platform is utilized by over 290 million users in more than 200 countries, demonstrating its global impact on workforce management.

InContact, part of NICE, is a leading AI platform specifically designed for enhancing customer experience (CX). It offers a comprehensive suite of tools aimed at improving customer interactions across various channels. With its purpose-built AI capabilities, InContact facilitates seamless customer journeys and empowers organizations to build lasting relationships with their clients.

Freshservice is a modern and intuitive IT service management (ITSM) solution designed to streamline IT operations. With built-in AI capabilities, it enhances efficiency by automating routine tasks and enabling self-service options for users. Freshservice is recognized for its user-friendly interface and seamless integration with various enterprise applications, making it suitable for organizations of all sizes.

Help Scout is a comprehensive customer support platform that includes a shared inbox, help center, and live chat software, designed to streamline customer communications. It empowers teams to manage customer interactions efficiently while ensuring a personal touch. With features like self-service options and proactive messaging, Help Scout aims to enhance customer satisfaction and support effectiveness.

Freshdesk is a user-friendly help desk solution that integrates AI-powered features to enhance customer support and agent productivity. It allows businesses to manage, prioritize, and resolve customer inquiries efficiently through advanced ticketing capabilities. Freshdesk also offers self-service options and automation to streamline operations and improve response times.

Active Building, developed by RealPage, is a resident portal software designed to enhance the management of apartment communities. It provides property management companies with tools to streamline operations, increase resident engagement, and improve overall efficiency. With features such as self-service options, online payments, and community rewards, Active Building transforms the resident experience while driving incremental revenue.

isolved HCM provides a robust online HR and payroll solution tailored for HR teams aiming to enhance their operational efficiency. With a focus on improving HR functions, isolved offers tools for talent acquisition, workforce management, payroll, and benefits administration. The platform is designed to help organizations of all sizes streamline HR processes and promote employee engagement.

Power BI is a unified platform developed by Microsoft for data visualization and self-service business intelligence. It allows users to connect to various data sources, transform the data into insightful visuals, and seamlessly integrate these visuals into everyday applications. With its advanced analytical tools and AI capabilities, Power BI empowers organizations to create a data-driven culture and enhance decision-making processes.