IT Service Management Sites

Samanage, now part of SolarWinds, offers a comprehensive IT service management (ITSM) solution designed to enhance employee services and streamline IT operations. This platform provides intelligent automation for ticketing, asset management, and service-level agreement (SLA) management. With its focus on productivity and efficiency, Samanage adheres to ITIL best practices and is suitable for organizations of all sizes.

Continuum is a purpose-built platform designed specifically for Managed Service Providers (MSPs). It offers a comprehensive suite of software tools and services that enable MSPs to effectively manage their operations and grow their businesses. With features such as unified monitoring, cybersecurity, and business management solutions, Continuum addresses the unique needs of the IT service management industry.

SolarWinds is a comprehensive observability and IT management platform designed to optimize hybrid IT environments. It offers a unified suite of monitoring, observability, and service management tools that cater to the needs of various businesses. Founded in 1999 by IT professionals, SolarWinds focuses on providing simple yet powerful solutions to resolve complex IT challenges.

Freshworks offers a suite of AI-powered business software designed to enhance efficiency and engagement for support and sales teams. With products like Freshdesk, Freshservice, and Freshsales, the platform provides seamless solutions for customer service, IT service management, and CRM. Trusted by over 60,000 businesses, Freshworks empowers organizations to deliver exceptional customer experiences while simplifying operational complexities.

Lumos is a comprehensive Unified Access Platform designed for IT and Security teams to effectively manage access to applications and data. The platform seamlessly integrates SaaS management and identity governance, enabling organizations to connect both on-premise and cloud systems. With features that automate provisioning tasks and optimize costs, Lumos aims to enhance operational efficiency and security across various enterprise environments.